After a major company-wide reorganization, the sales team was reduced to just two people. Despite the limited resources, the team was tasked with executing a high‑touch email outreach campaign targeting more than 200 premium leads. These accounts had previously done business with the company and were historically managed by a group of Regional Sales Managers.

Each email needed to comply with strict company and product communication guidelines while also reflecting the customer’s business history, known facts, and current objectives. On top of that, every message had to mirror the writing style of the Director of Sales to ensure consistency and brand alignment.

Delivering all of this efficiently and accurately with such a small team was a significant challenge — one that required a structured approach, streamlined processes, and careful attention to detail.

ACE helps account managers re‑engage past clients by drafting protocol‑compliant outreach emails using an LLM, automatically logging all communications in a CRM‑like interface, and adapting each follow‑up based on the client’s replies. This allowed the team to maintain personalization, compliance, and consistency—while dramatically reducing manual workload.